Planet Express Review (2025) – Features, Pricing & More

Planet express is a package forwarding service that saves you money on international shipping. As business enthusiasts, we reviewed their services, features, pricing and what sets them apart from the rest.

Whether you need to ship packages, consolidate shipments or find the cheapest shipping rates, this review will help you decide if Planet Express is for you.

What is Planet Express?

Planet Express is a mail forwarding company that allows customers to ship items internationally from the USA.

Founded in 2017 it has grown to be one of the best package forwarding services out there.

They offer package consolidation, mail forwarding and a US shipping address for international customers.

With warehouses in California and Oregon Planet Express gives international shipping flexibility and helps customers save on shipping costs by consolidating multiple packages into one.

Planet Express has served over 100,000 customers worldwide so you can access US shops that don’t ship internationally.

They also offer value added services like package photo verification, customs form assistance and insurance options to ensure your items get delivered safely.

Their easy to use website and transparent pricing makes them a popular choice among individuals and small businesses.

Planet Express Review Ratings

Planet Express offers a variety of services, and in this section, we evaluate their performance across key areas such as price, support, and features based on personal experience and customer feedback.

Price - 4.3/5

Planet Express has competitive shipping rates so it’s one of the cheapest options for international shipping. Their postage calculator allows you to estimate the shipping cost before you commit and save on shipping.

During my experience I used the consolidation service to combine 3 packages into one shipment. This saved me 40% on shipping which was a big difference from shipping them individually.

However I noticed that adding optional services like customs declaration or photo verification can add to the total cost. This might be something to consider if you’re on a tight budget.

Support - 4.4/5

The Planet Express staff is very helpful through various support channels including email and live chat.

I emailed them to ask about prohibited items and the response was detailed and fast, within 12 hours. Their live chat support was also helpful when I had questions about creating my own shipping label.

However I found online reviews mentioning poor customer services and delays in resolving issues especially with insurance claims or prohibited items. My personal experience was good but it’s clear there’s room for improvement in handling complex customer issues more efficiently.

Address Options - 4.3/5

Planet Express gives customers a free US shipping address for mail forwarding. This is great for international buyers who want to shop at US based stores that don’t ship internationally.

We used their tax free warehouse in Oregon to save on sales tax for a large purchase which was a great feature.

While these address options work for most users, adding global warehouse locations would make their service even more versatile for those who shop in other regions like Europe or Asia.

Storage - 4.3/5

Planet Express gives customers up to 45 days of free storage so you have plenty of time to consolidate packages.

I used the free storage when I needed extra time to buy items from multiple stores and combine them into one shipment. The free storage saved me over $50 in extra fees that other services would have charged.

However the storage fees for exceeding the free period can add up quickly especially for larger items. It would be great if they offered discounted rates for customers who use their storage service frequently.

User Ratings - 4.3/5

User reviews for Planet Express are very good. Most customers praise their service and reliability. My personal experience was good overall. I liked the dashboard that was easy to use to track my shipments and manage customs forms.

However I found some reviews mentioning packages delivered late or damaged. I didn’t experience this but it’s something to consider when choosing a package forwarding service.

Features - 4.3/5

Planet Express has a lot of features including package consolidation, customs declaration assistance and insurance for valuable items.

I used their photo service to verify the contents of my package before shipping which gave me peace of mind that everything was okay. The detailed customs forms and easy to use postage calculator were great.

However I think they could improve their tracking options to provide real time updates for international shipments. Adding more features would make them even more competitive.

Service Features And Prices

Here are the service features Planet Express offers and their pricing:

• Free mailbox ($0): Includes 10 days of free storage, free delete package, shipping discount from carriers, and free photo of the incoming package.
• Premium Mailbox ($10/month): Includes 45 days of free storage, access to a tax-free warehouse, 7 days of free storage for a consolidated package, and 5 + $2 per each consolidated package. If you pay per year, it costs $50.

Additional Services

Besides package forwarding Planet Express offers:

• Multiple package shipment ($2 Mail-Out fee per package)
• Shop For Me ($5 and then 7% on the whole order for processing the Shop For Me requests)
• Content Photo Requests (3 photos is $2, for 10 photos it’s $5)
• Receiving of a Pallet ($10 flat fee per pallet)
• Special Requests ($5 flat fee per package)

Benefits

Here are the benefits of using Planet Express:

• Cheap Shipping Rates: Their service helps you save money by offering the lowest shipping rates.
• Free Storage: 45 days of free storage to consolidate packages.
• Access to US Shops: A US address to buy from US stores that don’t ship internationally.
• Consolidation Service: Combining multiple packages into one saves on shipping costs.
• Customs Support: Help with customs forms for a smoother process.

Downsides

While Planet Express has many good things, here are the cons:

• Limited Global Warehouses: They only have warehouses in the USA so not suitable for those who want global shipping options.
• Handling Fees: The fees for photo verification or long term storage can add up.

Who should Hire Planet Express?

International shoppers and small businesses should hire Planet Express. Below are the groups of people who would benefit most from their services:

• International Shoppers: Planet Express is perfect for customers who want to shop from US stores that do not ship internationally. They provide a US shipping address, making it easy to access exclusive deals.
• Small Businesses: Entrepreneurs looking to ship items internationally or consolidate inventory can save money and time with Planet Express’s consolidation service and competitive rates.
• Frequent Online Shoppers: If you frequently order items from multiple US stores, Planet Express services helps you combine packages into one shipment, reducing overall shipping freight money.
• Budget-Conscious Customers: Those looking to save shipping money on international packages will appreciate Planet Express’s affordable rates and free storage options for up to 45 days.
• Individuals Shipping Gifts: Planet Express is an excellent choice for sending gifts internationally, offering reliable packaging and customs declaration support to ensure smooth delivery.

Planet Express Customer Testimonials

Planet Express Alternatives

When we consider alternatives to Planet Express, three companies stand out for their unique features and capabilities: Northwest, PostScanMail, and iPostal1.

1. Northwest RA

Northwest Registered Agent is good for entrepreneurs and small businesses. They don’t offer package forwarding but their business formation and document management services are great for those setting up a US business.

Northwest has affordable pricing and good customer support, which makes setting up a new business easy. But they don’t have shipping related features like Planet Express so are more suitable for business formation needs rather than shipping solutions.

2. iPostal1

iPostal1 is another mail forwarding company that offers virtual mailbox services. They have more global address options than Planet Express so better if you need multiple address locations.

But their shipping rates are higher and they don’t specialize in package consolidation like Planet Express. For those who want cost effectiveness and simple package forwarding, Planet Express might still be the better option.

3. PostScanMail

PostScanMail is focused on providing high-quality virtual mailbox services and mail forwarding. Their platform has detailed tracking, good integration with business tools and secure cloud storage for digital copies of your mail.

But they don’t have specialized features like package consolidation or customs support which are Planet Express strengths. If you need to manage digital mail rather than physical items then PostScanMail could be an option.

FAQs

Our Verdict on Planet Express

Planet Express is a cost-effective international shipping solution with reliable package forwarding services. However, their limited warehouse locations and handling fees can be a drawback for some users.

If you need a broader range of services, Northwest is a superior choice for entrepreneurs and small businesses. Northwest RA goes beyond shipping, offering tools to help you establish and grow your business.

Their services include business formation, compliance support, and access to affordable resources for managing your operations.

With straightforward pricing and excellent customer service, Northwest is ideal for those looking to set up or manage a business while also enjoying affordable shipping solutions.